Customer Services
Contact Us
Sales:
If you have any queries about your order or ordering from the Thorn and Field website, please email sales@thornandfield.com or call 07748172219 Monday – Friday, between 9am and 5pm.
Customer Feedback:
Your opinion of the Thorn and Field sheepskin wellington and of our customer services is greatly valued. Please contact us with your feedback to manager@thornandfield.com
Ordering & Shipping
Shipping Charges:
Delivery within the UK is £9.50. For customers in the EU, the web site is set up to inform you of the cost of delivery to your address before you confirm your order and make the payment.
Delivery:
UK Delivery: Your order will be delivered by courier service within 7 working days of your order being placed. Due to the high value of the goods that we sell the courier must record a name and signature as the proof of delivery for all orders. This means we are unable to authorise the courier to leave packages without recording a signature. We will email you to confirm our date of dispatch.
Overseas Delivery (EU only): Please email us with details of the item(s) you would like to order and we will contact you with a quote for delivery. If you accept the quote and provide us with a Paypal email address we will issue a Paypal payment request. The boots will be dispatched once the payment has been confirmed.
Secure Payments:
All transactions are processed over a secure check-out through our Paypal account at Bowlyn Style Ltd. If you do not have a Paypal account you can use the secure Paypal check-out system and pay with your Visa, MasterCard, Delta, and Maestro credit and debit cards.
Returns
Our Returns Policy:
Returns must be made within 14 days of requesting and receiving our agreement for a return.
All returns must be in perfect re-saleable condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. If the boots are not returned in re-saleable condition, they items will be returned to you, and at your own cost.
If you think your boots may be leaking, please read this page Do my Wellington Boots Leak? before contacting us.
Requesting a Return:
We hope you will be delighted with your purchases but we understand that sometimes items do not suit, are the wrong colour, or do not fit. Please email: sales@thornandfield.com if you wish to arrange an exchange or return. Please note: free returns are only available for faulty items or where the wrong item has been delivered to you. The initial postage and packaging charge is only refundable for faulty goods, goods not as described, incorrect orders, or orders cancelled within 2 days.
The T&F Warranty:
We guarantee your Thorn and Field boots for 12 months from the date of purchase. Your boots will withstand general wear and tear, and are covered against manufacturing defects. Care of your boots is described on the hang-tag which is attached to the boots when they are sent to you, it is important to follow this guidance. If you do find a fault or have a reason for complaint, please email sales@thornandfield.com
Sizing
The boot is a slim, contoured fit, the shearling lining providing snug cushioning throughout. Please allow for clothing such as trousers and jeans when measuring for your boots.
| UK Ladies size 4 EU 37 – opening at top 40cm
UK Ladies size 5 EU 38 – opening at top 41cm UK Ladies size 6 EU 39 – opening at top 42cm UK Ladies size 7 EU 40 – opening at top 43cm UK Ladies size 8 EU 42 – opening at top 44cm Height from insole 36cm, height from floor 39cm |
Care Advice
- Remove boots with care by pulling from the heel to release your foot. This will help to prevent breaking stitches in the sheepskin boot which lines the wellington.
- Clean the outside of your boots with luke warm, soapy water.
- Do not use solvents, and do not machine wash or tumble dry.
- Store in a cool dry room away from artificial heat and sunlight, and do not store folded or creased.
- The Merino wool shearling lining may occasionally retain a little moisture absorbed through perspiration, remove the insole and allow to air.